Terms & Conditions

Shipping Terms & Conditions

We respectfully request that you carefully review the following terms and conditions before completing any order.
Your decision to proceed with the purchase constitutes a clear acknowledgment and acceptance of these terms, which comprehensively govern all aspects of our plant delivery.

1. Primary Responsibilities

Seller: Provide the phytosanitary certificate and invoice (optional). Handle initial inspections in Indonesia.
Buyer: Are solely responsible for understanding and complying with all import regulations, customs duties, taxes, and fees in your destination country.

2. Essential Customer Requirements

Please inform us of regional regulations and provide a sample phytosanitary certificate if available.
You must verify import permits and other requirements in your country before shipment.
Without specific instructions, standard regulations apply; complaints due to non-compliance cannot be handled.

3. Shipping & Limited Warranty

International shipping of live plants carries risks of damage or loss. We package with extreme care, but are not responsible for the condition after handover to the courier.
Our warranty only covers plants that arrive dead within 3 days of delivery (requires clear unboxing photo/video proof). Minor cosmetic damage is not included.

4. Order Management

Order cancellations are not accepted after payment.
You are fully responsible for all taxes and duties in your area.

5. Export Procedures & Logistics

Export requires permits and phytosanitary certificates as per Indonesian regulations.
Shipments undergo Ministry of Agriculture lab checks (approx. 2 weeks).
Further shipping duration depends on customs clearance and the shipping provider; delays should be addressed directly with the courier.